SELF-MEDICATION CAN KILL! GET A CHECK-UP AND A PRESCRIPTION FROM THE PROS.
IF YOU PAY SOMEBODY BIG BUCKS FROM THE OUTSIDE TO COME IN AND TALK, MORE PEOPLE WILL LISTEN HARDER.
BUILD RELATIONSHIPS. CREATE TRUST. INFLUENCE WITH INTEGRITY.
SEASONED ADVICE, QUICK AND CANDID.
— Brian D. Osswald
Vice President, Sales and Service USA
Acute Care Therapies
— Mary Trick
Chief Customer Officer
— Graham Irwin
President and CEO
Irwin Seating Company
— Joseph W. Wood
Global Vice President, Commercial Vehicles
Axalta Coating Systems
— Aaron Woods
Director, ASP Relationship and Programs,
Lean Six Sigma Certified Green Belt
Xerox US Channels Group/Channel Partner Operations
What role should services play in your company? Should services be thought of as a strategic differentiator or a tactical contributor? Should services be managed as a profit center or as a cost center? What should you be doing differently with services to improve the performance of your organization?
In this webinar you’ll learn:
- Which of the three selling services strategies is best for your company.
- The three big responsibilities that you must convince executives to assume.
- The five best practices that executives must implement to successfully drive and support a robust services business.
Become a Top Performing Strategic Account Manager
The Strategic Account Management training course provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business, and accelerate their confidence.
In this highly interactive course participants will learn the skills to become a top-performing strategic account manager and have the confidence to deal effectively at all levels within their accounts. They will be provided the proven tools that will accelerate building trust while effectively managing relationships both within their accounts and within their own organization. Attendees will have the chance to plan and practice real-life situations with their strategic accounts.
“Customer Success: The Lost Opportunity.” 07.11.17
“Brilliant CX: Trust Is a Must.” 01.11.17
“Brilliant Customer Success: DIRTFT.” 12.07.16
“From Customer ‘Happy Talk” to Customer Success.” 11.07.16
“Brilliant Customer Success: Leading Change.” 10.06.16
“Brilliant Customer Success: Pitfalls on the Path to Performance.” 09-07-16
“Brilliant Customer Success: Biggest Challenges.” 06.10.16
“Customer Success Requirement: Brilliant Leadership.” 05.17.16
"Brilliant CX: Relentless Repeatability." 02.05.16
"Brilliant CX Tool: Harnessing Hassle." 01.07.16
"Brilliant CX: Compressing the Cycle Time of Trust." 12.10.15
"Brilliant CX: Send Champagne with the Roses." 11.04.15
"Brilliant CX: Turning Customers into Champions." 10.06.15
"Brilliant CX: The 7 Things Your Customers Want Expect and Deserve." 01.26.15
5248 Fairfield Drive
Fort Myers, FL 33919