Is customer success just one more department in your organization?
How big is your lost opportunity from thinking of customer success tactically?
Want to consider the sizable benefits of treating customer success as a business strategy?
Strategic Customer Success Assessments
Want to consider the possibility of customer success as a business strategy? What are the probable benefits? What are the risks? Should you do it? Find out about a Readiness Review.
Having trouble getting your functional heads on board the Customer Success Express? Learn about our Leading Customer Success workshop.
Having challenges getting your touchpoint mapping right? Learn about our Touchpoint Mapping process that works.

SELF-MEDICATION CAN KILL! GET A CHECK-UP AND A PRESCRIPTION FROM THE PROS.

Strategic Customer Success Presentations
Pondering customer success as a strategy for your organization?
Want to educate and motivate your organizations about customer success?
Have Alex come in to do an executive briefing or keynote speech.

IF YOU PAY SOMEBODY BIG BUCKS FROM THE OUTSIDE TO COME IN AND TALK, MORE PEOPLE WILL LISTEN HARDER.

Customer Success Training for Your Frontline Professionals
Want to make more sales faster? Check out our Getting the Business training.
Want to retain and expand business inside your customers? Learn more about our Growing the Business training.

BUILD RELATIONSHIPS. CREATE TRUST. INFLUENCE WITH INTEGRITY.

Executive Coaching
Looking for an outside perspective from a gray-hair on tough issues?
Do you value a devil’s advocate?
Contact Alex at 239-671-0740 or alex@brilliantcustomersuccess.com to learn how to have your own personal coach.

SEASONED ADVICE, QUICK AND CANDID.

BRILLIANT READING
The Book
Brilliant Customer Success looks at customer success from a strategic view. It defines a performance model and outlines the customer success journey that is applicable to almost any organization whether traditional or cloud, large or small, profit or non-profit, in any industry or any geography. A clear, practical, insightful guide for anyone serious about strategic customer success.
Research-based.
Experience-proven.
A clear, practical, and insightful guide for anyone serious about customer success.
The Comments
James Alexander does it again! Following previous books relevant to enhancing customer experiences, his latest edition, Brilliant Customer Success, captures the essence of practical applications for organizations to implement in their day-to-day activities. A must-read for anyone in a leadership position.

— Brian D. Osswald
Vice President, Sales and Service USA
Acute Care Therapies
Getinge

This book is just like its author—bold and direct in its statements of what can and what can’t work. Clear and easy to read, the book is just the right mix of practical theory and real-life experience.

— Mary Trick
Chief Customer Officer
Infor

If you’re interested in better managing both your customer’s destiny along with your company’s, then read this book. Alex has written a comprehensive yet to-the-point guide to managing your customer experience. He provides much to ponder about your customer’s needs, your people, and your organization, BUT most importantly, he delivers the actions to take to make an immediate positive impact!

— Graham Irwin
President and CEO
Irwin Seating Company

Crisp, concise, and complete. A must-read for those who are serious about the customer success journey.

— Joseph W. Wood
Global Vice President, Commercial Vehicles
Axalta Coating Systems

Brilliant Customer Success is, in nutshell, a brilliant piece of work! Alex has taken the complex topic of customer success and provided a clear foundational road map for delivering profitable customer success in any size organization.

— Aaron Woods
Director, ASP Relationship and Programs,
Lean Six Sigma Certified Green Belt
Xerox US Channels Group/Channel Partner Operations

Events
November 2 | Noon Eastern [Webinar]
The Brilliant SAM: Taking Charge of Your Time and Your Life for Peak Personal Performance
Want to save one to two hours every day? My research with hundreds of SAMS clearly demonstrates that their number one performance issue is not having enough time to get everything done. In this fast-paced, research-based, experience-laced session you will learn:
  • How to categorize to prioritize.
  • How and when to say no with style and panache.
  • Why less is often more.
  • The components of a personal blueprint to guide your life.
  • Brilliant SAM time management practices.
Boldly Be Brilliant. Join me for this informative session.
Contact
Alexander Consulting
5248 Fairfield Drive
Fort Myers, FL 33919
239-671-0740
info@brilliantcustomersuccess.com
Customer Success Assessments
Readiness Review
Customer Success Workshop
Touchpoint Mapping

Customer Success Presentations
Speaking
Customer Success Training
Getting the Business
Growing the Business

Customer Success Coaching
alex@brilliantcustomersuccess.com